If you are not happy with any NHS services, or feel you are not getting the treatments you need, first try to resolve the problem using these organisations:
If you are unhappy with how a complaint has been handled, the (External) Independent Complaints Advocacy Services (ICAS) in England or the (External) Independent Advice and Support Service (IASS) in Scotland can provide advice and represent you during the complaints process.
If a complaint cannot be resolved locally, even with the help of ICAS or IASS, you may wish to contact the (External) Healthcare Commission who can investigate the situation, and if necessary take it on to the NHS Ombudsman who will investigate further:
Complaints about GPs
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If you are having problems with your GP and feel comfortable talking directly to them about it, this can often solve the problem.
The GP practice should have someone who handles complaints if you don't get anywhere or you don't want to speak to your GP direct.
If you do not feel comfortable talking to someone within your GP practice, you can write to, or telephone, the complaints manager at the Primary Care Trust that oversees the surgery.
There are patient organisations that can offer advice and advocacy services if you feel you are being denied treatments or have been treated badly.
Multiple Sclerosis Society. Registered charity nos 1139257 / SC041990. Registered as a limited company in England and Wales 07451571
(External)
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