MS Helpline

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MS on your mind? Call the MS Society Helpline free* on 0808 800 8000 or email helpline@mssociety.org.uk .

We are open 9am to 9pm Monday to Friday (except bank holidays). We will also be opening on Saturdays from 10am-1pm between 21 April and 20 October.

Whoever you are, whatever your connection to MS, our professionally trained staff and volunteers are there for you.

What we do

You can ask us about anything to do with MS, including latest news, symptoms, diagnosis, benefits, employment, managing symptoms or MS research. You can also get in touch if you feel down and want someone to listen, via phone, text phone, email and face to face.

Every year, we speak to thousands of people affected by MS, including:

people newly diagnosed with MS
partners or friends of people with MS
carers and young carers
health and social care professionals
people who have suspected MS but no diagnosis

Helpline workers are fully trained, and many of us have MS or are affected by it personally.

We are not medically qualified and can't tell you what to do, but we can give you information and explore your options with you. The information we provide is always up to date and backed by evidence.

Confidentiality

image: MS helpline officer

We occasionally monitor enquiries for training and quality purposes, but all contact to the Helpline is confidential.

*Is it free to call the Helpline?

It’s free to call the Helpline from most UK landlines and from the following mobile networks: Orange, O2, T-Mobile, 3, Tesco Mobile, Virgin and Vodafone.

What if I can't get through?

The Helpline can get very busy. If you have difficulty getting through to a Helpline worker, you can leave a message and someone will contact you as soon as possible, or you can email us on helpline@mssociety.org.uk . Please note, we can’t return calls to people who have an anonymous call-barring system.

Speech or hearing difficulties?

Many people with speech or hearing difficulties contact the MS Helpline via phone, email or letter.

People can also contact the Helpline via the Text Relay Service, and an operator will join the line to relay the dialogue to the Helpline.

You can contact the Helpline on using a textphone on freephone 18001 0808 800 8000, some mobile phones or a PC (with internet access).

Find out more about Text Relay (External) on their website .

Disclaimer

The MS Society National Helpline is not intended to be a substitute for professional medical care. We would always suggest that you check with your doctor, MS nurse or neurologist if you have any concerns about your condition or treatment.

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